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Promotional Products

Cancellations & Returns

We are very flexible with order cancellation and allow you to cancel the order up to the point when you receive and sign for the goods. However, if we incur costs as a result of the cancellation, we will pass these on to you, so please research and choose the products carefully and consider how you pay for your purchase. Also, please note that all cancellations must be done or confirmed by email. The following policies apply on order cancellations where the order is cancelled as a result of the customer changing their mind:

  • Credit Card Handling Fees - For order cancellations paid for by Credit Card (NOT PayPal), the Credit Card Handling Fee of 3% is not refundable, as this fee is charged by the bank and is not refunded to us when an order is cancelled and we have to issue a refund.
  • Freight Costs & Shipping Insurance - If you cancel an order that has been shipped but not yet delivered, the freight cost and shipping insurance will not be refunded, as we will not be refunded this cost by the courier. Please note that an order in the status of Shipping may have already been shipped but not yet updated on our website.
  • Restocking Fees - a 20-25% re-stocking fee may apply, this will be evaluated on a case for case basis.
  • Custom, imprinted, engraved and non-stock items are non-refundable.

A phone call or an email requesting cancellation of the order does not constitute cancellation of the order. Cancellation must be in writing before the order ships. We have this policy to ensure that if an order has been shipped or is preparing to be shipped it is stopped before we confirm the order cancellation. Please contact us for a Return Authorization number (RA#). Delivery will be refused for any return not bearing a factory issues RA#

Please note: Some products such as Art Glass, Marble and Custom Carved Lucite have variations in size, color, pattern and surface texture. These are considered characteristics of the product. No replacement or refund will be provided due solely to characteristic variations.